運送政策
Shipping Policy Shipping Within the UK:
- Delivery Time: Orders are typically processed and shipped within 1-3 business days. Delivery usually takes 2-5 business days depending on the destination.
- Shipping Costs: Standard shipping is free for orders over £50. For orders under £50, shipping fees are calculated at checkout based on the destination and weight of the package.
- Tracking: All UK shipments include tracking information, which will be provided via email once the order has shipped.
- Delivery Issues: If your order does not arrive within the estimated delivery time, please contact our customer service team for assistance.
International Shipping:
- Available Countries: We offer international shipping to select countries. Please check our website for the full list of countries we ship to.
- Delivery Time: International orders are processed within 1-3 business days. Delivery times vary by destination, typically ranging from 5-21 business days.
- Shipping Costs: Shipping fees are calculated at checkout based on the destination and weight of the package. Customers are responsible for any customs duties or taxes that may apply.
- Customs Documentation: All international shipments will include a commercial invoice detailing the contents, value, and country of origin. Accurate weight and commodity codes will be provided to ensure compliance with customs regulations.
- Tracking: International shipments will include tracking information, which will be sent via email once the order has shipped.
- Delivery Issues: For any issues with international deliveries, including delays or lost packages, please reach out to our customer service team for support.
General Notes:
- Order Processing: Orders are processed during business days (Monday to Friday, excluding public holidays).
- Contact Information: For any questions regarding shipping, please contact our customer service team via email or phone.
This policy is designed to comply with UK legal requirements and ensure a smooth shipping experience for our customers.